Frequently Asked Questions
Everything you need to know about Healthcare OS.
general
What is Healthcare CRM?
It is an all-in-one cloud ERP for healthcare providers — covering patients, appointments, billing, lab, pharmacy, telemedicine, HRMS, finance and more.
Who can use the platform?
Doctors, clinics, hospitals, diagnostic labs, pharmacies, and their patients via the patient portal.
pricing
Is there a free trial?
Yes. Every new registration includes a 14-day free trial with access to core modules.
What payment methods do you accept?
Subscriptions can be paid via Razorpay (INR) or Stripe (international cards). Invoice payments support the same gateways.
support
How do I get help?
Contact us via the Contact page, raise a support ticket from your portal, or email support@healthcare-crm.com.
technical
Do I need to install anything?
No. It is 100% cloud-based. Access from any modern browser. Mobile API available for custom apps.
How does telemedicine work?
Schedule a video consult from the portal. Patients receive a join link. Both parties enter a secure Jitsi video room — no extra app required.
Is my data secure?
Yes. We use tenant isolation, encrypted connections, role-based access, and regular backups. See our Privacy Policy for details.
Still have questions? Contact our team
Ready to see it in action?
Book a personalized demo with our healthcare specialists.